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Knowledge Base

Configuration Settings

Solar Inverters

Fronius Inverter Setup

GoodWe Inverter Setup

Growatt Inverter Setup

SolarEdge Inverter Setup

Solax Inverter Setup

Solis Inverter Setup

Sungrow Inverter Setup

Home Batteries

AlphaESS Reconnection

AlphaESS Battery Setup

Energy Monitors

Powersensor Setup

Wattwatchers Energy Monitor Setup

Solar Analytics Setup

Tesla

Using Tesla Scheduled Charging with Charge HQ

Override non-Charge HQ Control for Tesla charging

Tesla Vehicle and Powerwall Configuration

Supported Equipment

Electric Vehicle Support Register

Home Battery System Support Register

Solar Data Support Register

Wall Charger Support Register

FAQs & Guides

App Usage

App Home Screen Display Explainer

Can I use Charge HQ from my web browser?

Can multiple people install the app to control the same EV?

Charging Stats Explainer

Configuration guide for Amber Electric users

Do I need to keep the app open for Charge HQ to work?

Step by Step Setup Guide

Why is the app showing Charging Control Paused?

Why is the app showing Vehicle Schedule Disabled?

Why is the power flow diagram not visible?

Billing & Subscriptions

Account Deletion

Subscription Management

Why isn't Charge HQ free to use any more?

Charging

Can Charge HQ manage demand charges from EV charging?

Can I use a Tesla Mobile Charger?

Can I use a Tesla Wall Charger?

Can I use a smart plug with a 10 A charger?

Can I use the smart charger app and Charge HQ at the same time?

Do I need a wall charger?

Do all OCPP compatible EV chargers work with Charge HQ?

Factors to consider when charging your EV?

Finding the IP address of your EV charger

Home EV charger buying guide

How is energy use for EV charging monitored?

Managing Contactor Wear

Single vs 3 phase when EV charging from solar

Technical details of the charging control system

Updating Wall Charger Firmware via OCPP

Wallbox Offline Charging Fix

What is the minimum speed I can charge at?

What speed home EV charger do I need?

When is the best time to charge your electric vehicle?

Which wall chargers do you support?

Why can't I set a Charge Limit on the charging schedule?

Compatibility

Can you control other appliances like hot water & swimming pools?

Can you get my solar data from my smart meter?

Is my setup compatible?

Using Charge HQ with unsupported Solar Inverters & Batteries

What are the minimum hardware requirements?

Energy Monitors

Consumption Excludes Charging setting

Do I need an energy meter?

Solar vs Grid vs Home Battery & EV monitoring

What type of energy meter do I have?

Why doesn't the app track energy consumption from my home?

General

Can I temporarily disable Charge HQ?

Can the app do maximum load control / load balancing?

Development Prioritisation & Timeframes

Do I need to switch electricity retailer?

Does Charge HQ work in my country?

Feature Roadmap

How Charge HQ Works - 101

How can I access the very latest features in Charge HQ?

How do I stop using Charge HQ?

Which electricity retailer should I use with Charge HQ?

Will you sell my details or data?

Will you spam me with ads?

Home Batteries

Does Charge HQ work if I have a home battery?

EV Charging and Home Battery Interaction

Home battery charge priority limit configuration

How to Stop your EV Charging from the Tesla Powerwall Home Battery

If my home battery is supported, does my solar inverter need to be supported also?

Virtual Power Plants (VPPs) and Charge HQ

What's the best battery to use with Charge HQ?

Which home batteries do you support?

Will my EV charge from from my home battery?

Installers & Vendors

OCPP Charger Installation Process for Installers

OCPP Charger Onboarding

OCPP Charger Testing Procedure

Solar

Can I charge from the grid whilst exporting solar?

Charging from solar without an energy meter

Configuration for users with multiple solar inverters or home batteries

Configure separate solar & grid charge limits

EV charging after first X kWh exported?

How accurately does Charge HQ track excess solar?

How can I use Charge HQ if you don't support my solar inverter?

How does Charge HQ home solar charging work?

How frequently will solar charging start and stop on a cloudy day?

How much can I save charging my EV from Solar?

I have two separate solar PV systems on my roof, will this work?

Is my inverter supported?

Minimising curtailment and maximising feed-in tariffs with export-limited rooftop solar

Off-Grid Solar EV charging

Options for EV charging from solar

Solar Data Delays

Using Export Limited Solar for EV Charging

What's the best solar inverter to use with Charge HQ?

When will you add support for my solar inverter?

Why Charge your EV from Solar?

Why can't you support data from multiple solar inverters or batteries?

Why does solar charging stop when the Do Not Charge Price limit is exceeded?

Why is power from the grid being used while solar charging?

Why is there still power going to the grid when charging from solar?

Why isn't my EV solar charging?

Tesla

Can I still use the Tesla app?

Can I use Charge HQ for the same Tesla at two different locations?

Can I use another third-party service eg Teslascope or TeslaFi?

Can I use pre-conditioning with Charge HQ?

Does Charge HQ work with all Tesla vehicles?

How does Charge HQ control my Tesla charging?

How does the Tesla connection process work?

How to change Tesla vehicle name

How will the new official third party Tesla API impact Charge HQ?

Is it safe to give Charge HQ access to my Tesla?

Revoke Access to Tesla Vehicles and Energy Products

What does "Tesla Connection Invalid" mean?

What does the Tesla Connection Update alert mean?

Why do I have a Charge HQ key listed on my Tesla?

Why do I need to update my Tesla connection in Charge HQ?

Why does my Tesla draw power when the battery is not charging?

Why does my Tesla start charging when I plug it in?

Will it stop my Tesla from sleeping?

Vehicles

BYD Atto 3 - not compatible

Can I use Charge HQ if my EV is not a Tesla?

Can I use Charge HQ with two EVs?

Using Charge HQ with multiple EVs or Chargers at a single location

Will using Charge HQ damage my vehicle's battery?

Still need help with Charge HQ?

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