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EO Charger Configuration

This page contains instructions for configuring
chargers with Charge HQ
Please refer to our
charger listing for details on supported models and charger specifications.

Steps 2 - 5 are provided as an overview for accessing the EO charger configuration portal and connecting it to your WiFi. Please consult the product installation manual for a more comprehensive guide.

Step 1 - Obtain an EVSE ID from Charge HQ

  • Open the Charge HQ app
  • Go to Settings tab -> My Equipment -> Connect your Smart Charger
  • EVSE ID: this will be entered into your smart wall charger, note down that value displayed on your app or copy it to the clipboard. You will use this in Step 5.
  • Min and Max Power (A): Update these if you believe they are different to the default settings.
  • Click Submit

Note: The EVSE ID is a unique identifier for your charger, it cannot be the same as any other OCPP charger that is connected to Charge HQ. For this reason Charge HQ will provide you with a known-unique value that you can set in your charger.

Step 2 - Connect to the chargers WiFi hotspot

  • Power up the charger
  • Within 10 minutes of powering up access the WiFi hotspot created by the charger.
  • The network name will be in the form “eo-xxxxxx” where xxxx is the serial number of your charger.
  • The password for the network is provided with the documentation for your charger.
  • Connect to this network.

Step 3 - Login to the portal

  • In your web browser enter the URL
  • Login to the portal using:
  • Username: “Installer” (without the double quotes)
  • Password: as specified in the documentation / manual provided with your charger

Step 4 - Connect to Wifi

Navigate to the Network menu in the charger portal:

  • Enable the WiFi toggle
  • Manually enter your home WiFi network name and password
  • Enable the DHCP toggle
  • Click Save

Step 5 - Configure OCPP settings

Navigate to the “CSMS” menu in the charger portal, set

  • CSMS Server Address to: ws://ocpp.chargehq.net:80/ocpp16
  • Charger identity: <as obtained from the Charge HQ app in Step 1>
  • Offline Authorisation toggle: set to disabled
  • All other values can be left as the default settings.
  • Click Save.

Note: if you prefer to connect via SSL/TLS, please refer to our SSL/TLS connection guide.

Step 6 - Check Smart Charging

Navigate to the Smart Charging menu, check that

  • Default profile is disabled
  • Randomised delay is set to 0

Step 7 - Restart the charger

Navigate to the Admin menu:

  • Click the “restart” button next to the “SCC client” text
  • Click the “restart” button below the EVSE text

Step 8 - Confirm connection

  • Wait for up to 5 minutes on this screen.
  • The Connection State should change to “Online” and the status should show “Available”

Step 9 - Confirm ability to control charging

  • From the home screen of the Charge HQ app, select “Charge Now”
  • Confirm that the LED lights on the charger and the display on your EV indicate the vehicle is charging.
  • Confirm that charging is occurring at the configured rate (Amps)
  • From the home screen of the Charge HQ app, select “Stop”
  • Confirm that charging of your EV has stopped.

Step 10 - Continue to Charge HQ settings

Charge HQ can now control your EO wall charger.

See our Step by Step setup and other app configuration guides for assistance with configuration of the rest of the Charge HQ app.

For troubleshooting instructions see the OCPP charger configuration guide.

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