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OCPP Charger Configuration Guide

This page contains instructions for configuring
chargers with Charge HQ
Please refer to our
charger listing for details on supported models and charger specifications.

Connecting your smart charger to Charge HQ requires changing the configuration of the charger so that it connects to the Charge HQ OCPP server. The method of doing so varies between charger brands. This page contains generic information for all chargers, with links to specific guides for different brands.

Safety Advice

Always follow the safety instructions provided with your charger. Always use a qualified electrician where required.

Note for Tesla Owners

Do not attempt to add your Tesla wall charger here! Charge HQ controls Tesla charging via the vehicle and does not need to know about your Tesla charger. If you have both a Tesla vehicle and an OCPP-compliant smart charger that is supported by Charge HQ, you may add them both. Charge HQ will control charging via the smart charger in preference to the Tesla vehicle.

OCPP Settings

Connecting a supported OCPP compatible charger to Charge HQ requires configuration of the charger with Charge HQ's details.

Different chargers refer to these settings by different names. The settings you need from Charge HQ may include:

  • OCPP version (if requested): 1.6 or 1.6J
  • OCPP server address: ws://ocpp.chargehq.net/ocpp16/
  • Port: 80
  • SSL connection: No
  • Unique Charge ID: provided by the Charge HQ app

Whilst we do not recommend using it, SSL/TLS settings are available if you wish to connect via a secure protocol.

Charger Configuration Guides

Troubleshooting

If your charger is configured but shows as disconnected in Charge HQ, please try the following:

  • Double check that you have accurately entered all server addreses and charger IDs. Copying and pasting values (rather than typing them) reduces the risk of error.
  • Confirm that the charger is connected to the Internet independently of Charge HQ. You may consider using the native charger app or status lights to assist.
  • Wait 5 minutes.
  • Reboot the charger.
  • Wait 5 minutes.

If the charger has still not connected please email info@chargehq.net.