Safety Advice

Always follow the safety instructions provided with your charger. Always use a qualified electrician where required.

Note for Tesla Owners

Do not attempt to add your Tesla wall charger here! Charge HQ controls Tesla charging via the vehicle and does not need to know about your Tesla charger. If you have both a Tesla vehicle and an OCPP-compliant smart charger that is supported by Charge HQ, you may add them both. Charge HQ will control charging via the smart charger in preference to the Tesla vehicle.

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OCPP Settings

Connecting a supported OCPP compatible charger to Charge HQ requires configuration of the charger with Charge HQ's details.

Different chargers refer to these settings by different names. The settings you need from Charge HQ may include:

• OCPP version (if requested): 1.6 or 1.6J
• OCPP server address: ws://ocpp.chargehq.net/ocpp16/
• Port: 80
• SSL connection: No
• Unique Charge ID: provided by the Charge HQ app

Whilst we do not recommend using it, SSL/TLS settings are available if you wish to connect via a secure protocol.

Charger Configuration Guides

• ‍ABB Terra AC
• Circontrol eNext
• Delta AC Max
• EO Chargers
• Keba KeContact P30
• MG ChargeHub
• Ocular IQ
• Schneider EVlink Smart Wallbox
• Wallbox
• ZJ Beny

Troubleshooting

If your charger is configured but shows as disconnected in Charge HQ, please try the following:

• Double check that you have accurately entered all server addreses and charger IDs. Copying and pasting values (rather than typing them) reduces the risk of error.
• Check that there is no white space at the start or end of the OCPP server address or charger ID.
• Check that you have not entered a trailing / on the end of the OCPP server address
• Confirm that the charger is connected to the Internet independently of Charge HQ. You may consider using the native charger app or status lights to assist.
• Wait 5 minutes.
• Reboot the charger.
• Wait 5 minutes.

If the charger has still not connected reach out via our forum.