Firmware Versions

The following firmware versions have been confirmed to work with Charge HQ:

• 1.0.0.0.7b107

Resources

• MG ChargeHub Instruction Manual

Step 1 - Obtain an EVSE ID from Charge HQ

• Open the Charge HQ app
• Go to Settings tab -> My Equipment -> Connect your Smart Charger
• EVSE ID: this will be entered into your smart wall charger, note down that value displayed on your app or copy it to the clipboard. You will use this in Step 5.
• Min and Max Power (A): Update these if you believe they are different to the default settings.
• Click Submit

Note: The EVSE ID is a unique identifier for your charger, it cannot be the same as any other OCPP charger that is connected to Charge HQ. For this reason Charge HQ will provide you with a known-unique value that you can set in your charger.

Step 2 - Access configuration portal

Access the browser-based configuration interface on the MG ChargeHub per the instruction manual. This usually involves connecting to the WiFi hotspot created by the charger.

Step 3: Connect charger to WiFi

Your charger must be connected to your home WiFi to work with Charge HQ.

CAUTION: Once you configure WiFi settings in the charger, it will disable the local WiFi hotspot used to access the configuration portal. If you configure incorrect WiFi details, change your WiFi password in future, or are unable to locate the charger on your local network via the device list on your router, you will loose access to the configuration portal via WiFi. You will then need to connect via Ethernet or perform a factory reset. Both options requires removing the charger cover which exposes internal wiring.

We recommend ensuring your charger is connected to your home WiFi whilst the charger installer is still on site.

Please configure the charger to use DHCP. Using a fixed IP address is more complex and is not recommended.

Instructions for configuring WiFi are provided in the MG Chargehub Instruction Manual.

Step 4 - Configure charger OCPP settings

In the Quick Setup page:

• ChargePoint Id: <as obtained from the Charge HQ app in Step 1>
• Click Submit for the ChargePoint Id before continuing
• IP or Domain Name: ocpp.chargehq.net
• SSL Enable: disable
• Port: 80
• Path: /ocpp16
• Click Submit for the OCPP Setting
• Card Type: Billing card.
• Click Submit for the Functions Enable

Note: if you prefer to connect via SSL/TLS, please refer to our SSL/TLS connection guide.

The charger should connect to Charge HQ within a minute or so. A reboot should not be required, but may be worth a try if the charger is not connecting.

Step 5 - Confirm communication with Charge HQ

Lastly - confirm that the charger is connected to Charge HQ.

In the Charge HQ app, navigate to Settings → My Equipment → Smart Charger

Confirm that the Connection State reads “Online”

Step 6 - Confirm ability to control charging

• From the home screen of the Charge HQ app, select “Charge Now”
• Confirm that the LED lights on the charger and the display on your EV indicate the vehicle is charging.
• Confirm that charging is occurring at the configured rate (Amps)
• From the home screen of the Charge HQ app, select “Stop”
• Confirm that charging of your EV has stopped.

Step 7 - Continue Charge HQ configuration

Charge HQ can now control your MG ChargeHub wall charger.

See our Step by Step setup and other app configuration guides for assistance with configuration of the rest of the Charge HQ app.

Troubleshooting

• In the MG Chargehub portal, go to the Charging Status menu.
• Check that the Link Status shows "Online". If it doesn't please refer to the charger manual to setup the Internet connection.
• If the charger is on your home network and shows "Link status: Offline", ensure you are using DHCP and not a fixed IP address.