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The following models and firmware versions have been tested with Charge HQ:
Any other recent firmware version should work. Wallbox chargers often update themselves to the most recent firmware.
This issue impacts older firmware versions, including 5.11.14. It does not impact recent versions. If you experience this issue, please update your charger's firmware using the Wallbox app.
The STOP function, activated manually in Charge HQ, does not work with older firmware versions. The charging will stop and will then restart immediately and the charge mode will return to AUTO.
Note: The EVSE ID is a unique identifier for your charger, it cannot be the same as any other OCPP charger that is connected to Charge HQ. For this reason Charge HQ will provide you with a known-unique value that you can set in your charger.
Install the Wallbox app on your phone (available on the app stores) and follow the prompts to connect to your charger. This is usually done via Bluetooth.
The charger must be configured to connect to your home WiFi network as it requires internet access.
In the OCPP settings, configure:
The charger should connect to Charge HQ within a minute or so. A reboot should not be required, but may be worth trying if the charger is not connecting.
Note: if you prefer to connect via SSL, please refer to our SSL connection guide.
Charge HQ cannot be used in combination with Eco-smart modes on the Wallbox charger. Please ensure they're disabled via:
Lastly - confirm that the charger is connected to Charge HQ.
In the Charge HQ app, navigate to Settings → My Equipment → Smart Charger
Confirm that the Connection State reads “Online”
Charge HQ can now control your Wallbox EV charger.
For troubleshooting instructions see the OCPP charger configuration guide.