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A technical guide about how the Tesla connection process to Charge HQ works is available here.
Note: as of 29/11/2023 you must complete Steps 1 & 2 using your web browser at https://app.chargehq.net. It will not work in the mobile app. Once these steps have been completed you can use the mobile app as normal. Mobile app configuration will be reinstated in the next app update.
Charge HQ will now connect to your Tesla account and will display your vehicle(s) and Powerwall if present.
If pairing fails - see the troubleshooting guide below.
We recommend configuring a scheduled charge in the vehicle and in the Charge HQ app. The app will then be configured to override the vehicle scheduler as required. This approach provides a safety net of ensuring the vehicle receives some charge in the event of a communication or service outage. It also prevents brief unwanted charging every time the vehicle is plugged in.
The scheduled charge in the Charge HQ app can be set with a minimum amount of charge that your EV needs. For example, set a vehicle limit of 90% and a scheduled charge limit of 50%.
If the vehicle battery is above 50% at the time of the scheduled charge it will not charge from the grid. If it hasn't received sufficient solar charging during the day and is below 50%, it will be topped up to this minimum level overnight.
To configure, please follow our guide for Using Tesla Scheduled Charging with Charge HQ
Do not try to add your charger to Charge HQ. Charge HQ controls charging via the Tesla vehicle, not via the wall charger. It doesn't matter if you use the Tesla HPWC (wall charger) or UMC (mobile charger) or both, or any other charger.
If you add a Smart Charger to Charge HQ and don't actually have a smart charger, Charge HQ will no longer be able to control charging because it is waiting for the Smart Charger to connect.
If you have multiple vehicles visible from your Tesla account Charge HQ will allow you to select one vehicle to control. Currently only one vehicle can be controlled by a single Charge HQ account at any time.
See our guide on working with multiple vehicles for current work arounds.
If you have a Powerwall, Charge HQ will detect and configure it when you add your Tesla account. You should see your solar and Powerwall data on the home screen.
Charge HQ obtains all solar and battery data from the Powerwall. Please do not try to add your solar inverter as well.
If your Tesla account is linked to multiple Powerwall sites, Charge HQ allows selecting the current site by navigating to My Hardware -> Tesla Account. Charge HQ currently only supports one site at once. Switching between sites must be done manually.
If you have a solar system installed by Tesla with a Gateway or a Tesla Solar Inverter and you can see your solar production in the Tesla app, Charge HQ will detect and configure it when you add your Tesla account. You should see your solar data on the home screen.
If you did not select all five options for information sharing when connecting your Tesla account you will need to remove the existing configuration and complete the setup process again.
Vehicle pairing may fail if you don't have sufficient rights, or if you have an older model vehicle which does not require pairing.
Remember: do not try to add your Tesla charger to Charge HQ!