Supported Tesla Equipment

• Vehicles: All features will work with all models of Tesla S, X, 3 & Y.
• Powerwall: All features will work with Powerwall 2. Powerwall 1 is not supported.
• Note: You must have owner level access to perform the setup for most Tesla vehicles.

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Note: as of 29/11/2023 you must complete Steps 1 & 2 using your web browser at https://app.chargehq.net. It will not work in the mobile app. Once these steps have been completed you can use the mobile app as normal. Mobile app configuration will be reinstated in the next app update.

Step 1: Connect your Tesla account

• Login to the webapp at https://app.chargehq.net
• Tap on the menu -> My Equipment -> Connect your Tesla
• Tap Next. You will be taken to the Tesla login screen
• Enter your Tesla account login details
• You will now be asked to grant Charge HQ access to your Tesla account
• Click "Select All" at the top of the screen, then click the Allow button at the bottom. Charge HQ will not work unless all options are selected. Learn more.

Charge HQ will now connect to your Tesla account and will display your vehicle(s) and Powerwall if present.

Step 2: Pair your Tesla Vehicle

• Ensure you have the Tesla app installed on your phone, version 4.25.5 or above
• If you have multiple Tesla devices (vehicles or Powerwall), open the Tesla app and swipe left or right until the vehicle you wish to pair is displayed on screen
• In the Charge HQ app, go to Settings -> My Equipment -> Tesla
• Click the Vehicle Pairing link
• Click the "Pair My Vehicle" button
• You will be redirected to the Tesla app
• You will be requested to allow third party access to Charge HQ
• Click Approve

If pairing fails - see the troubleshooting guide below.

Step 3: Configure Scheduled Charging

We recommend configuring a scheduled charge in the vehicle and in the Charge HQ app. The app will then be configured to override the vehicle scheduler as required. This approach provides a safety net of ensuring the vehicle receives some charge in the event of a communication or service outage. It also prevents brief unwanted charging every time the vehicle is plugged in.

The scheduled charge in the Charge HQ app can be set with a minimum amount of charge that your EV needs. For example, set a vehicle limit of 90% and a scheduled charge limit of 50%.

If the vehicle battery is above 50% at the time of the scheduled charge it will not charge from the grid. If it hasn't received sufficient solar charging during the day and is below 50%, it will be topped up to this minimum level overnight.

To configure, please follow our guide for Using Tesla Scheduled Charging with Charge HQ

Step 4: Do Not Add Your Charger

Do not try to add your charger to Charge HQ. Charge HQ controls charging via the Tesla vehicle, not via the wall charger. It doesn't matter if you use the Tesla HPWC (wall charger) or UMC (mobile charger) or both, or any other charger.

If you add a Smart Charger to Charge HQ and don't actually have a smart charger, Charge HQ will no longer be able to control charging because it is waiting for the Smart Charger to connect.

Step 5: Multiple Vehicle Setup

If you have multiple vehicles visible from your Tesla account Charge HQ will allow you to select one vehicle to control. Currently only one vehicle can be controlled by a single Charge HQ account at any time.

See our guide on working with multiple vehicles for current work arounds.

Step 6: Powerwall & Tesla Solar setup

If you have a Powerwall, Charge HQ will detect and configure it when you add your Tesla account. You should see your solar and Powerwall data on the home screen.

Charge HQ obtains all solar and battery data from the Powerwall. Please do not try to add your solar inverter as well.

Multiple Powerwall Sites

If your Tesla account is linked to multiple Powerwall sites, Charge HQ allows selecting the current site by navigating to My Hardware -> Tesla Account. Charge HQ currently only supports one site at once. Switching between sites must be done manually.

Tesla Solar

If you have a solar system installed by Tesla with a Gateway or a Tesla Solar Inverter and you can see your solar production in the Tesla app, Charge HQ will detect and configure it when you add your Tesla account. You should see your solar data on the home screen.

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Troubleshooting

Third party access grant correction

If you did not select all five options for information sharing when connecting your Tesla account you will need to remove the existing configuration and complete the setup process again.

1. First remove the existing Charge HQ Third Party Access via the Tesla Portal. This link will take you directly to the page. You will need to login with your Tesla account details.
2. Click the "Remove Access" button at the bottom of the page
3. In the Charge HQ app, go to Settings -> My Equipment -> Tesla account
4. Click Disconnect
5. Repeat the Tesla setup process at the top of this page starting with Step 1: Connect your Tesla Account

Pairing requirements

Vehicle pairing may fail if you don't have sufficient rights, or if you have an older model vehicle which does not require pairing.

Owner rights

• To perform the pairing, you need to be logged into to the Tesla app with a user account that is associated with the owner of the vehicle
• Pairing will not work from a Tesla login where the vehicle owner has granted you access (e.g. driver level access)
• If your Tesla is leased, hired or part of a commercial fleet, you may not have the required "owner rights" to enable pairing.
• If the owner of the vehicle is available, you can forward the pairing link email to them and they can perform the pairing step. This only needs to be done once. Once the virtual key is installed you can connect Charge HQ to the vehicle using any Tesla login that has access to the vehicle, including driver access.
• If the owner of the vehicle is not able to perform the pairing then it is not possible to use Charge HQ with the vehicle.
• The following error message will be displayed in the Tesla app if you do not have the required access rights:

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Compatible Vehicles

• All Model 3 & Model Y vehicles must be paired to use Charge HQ.
• Pre 2021 Model S and X vehicles do not support or require pairing.
• Charge HQ should indicate when pairing is not required.
• If you attempt to pair an incompatible vehicle you will see the following error message:

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