Two plans are currently offered. The Free Plan and the Solar Plan.

Free Plan

• The Free Plan offers all features available in Charge HQ with the exception of solar charging and data download.
• All new accounts created on Charge HQ are automatically assigned to the Free Plan.

Solar Plan

• The Solar Plan includes all of the features of the Free Plan plus adds the ability to automatically control the charge rate based on available solar energy.
• It also includes the Data Download feature, which allows downloading your charging history data in CSV format.

Free trial

• After configuring a source of solar data on your account, will be given the option of starting a 30 day free trial of the Solar Plan.
• This is a full featured trial which operates in the same way as a paid subscription.
• No credit card details or payment information are required to use the free trial and there is no obligation to take up a subscription at the end of the trial.
• The free trial is offered only once for each user account.
• If you provide payment details during the trial your account will automatically convert to a paid subscription at the end of the trial. If no payment details are provided it will revert to the Free Plan at the end of the trial.

Subscription

• Solar Plan subscriptions are offered on a monthly basis, see Pricing.
• Payment is accepted via credit card or debit card only.
• Australian users will be billed in AUD, users from all other countries are billed in USD.
• All subscription management is performed within the mobile or web app via Settings -> My Account -> My Plan.
• If you cancel your subscription it will remain active until the renewal date, at which point it will revert to the features included on the Free Plan.

Payment processing

• Subscriptions will automatically be billed to the payment card details provided.
• Payments are processed via Stripe. Charge HQ does not process or store payment card information.
• If a payment request is rejected it will be retried multiple times over several weeks. If unsuccessful you will be notified via email.
• During the payment retry period, paid features will remain available.
• If we are unable to process payment then after the retry period ends the subscription will be downgraded to the Free Plan.

Cancellation

• Subscriptions can be cancelled at any time.
• Cancelled subscriptions will remain active until the expiry date to which they have been paid up to.
• Subscription cancellation requests should be made no later than the day before the subscription is due for renewal.
• Requests for refunds will be processed inline with our Refund Policy.

Early adopters

• As gratitude for the support and assistance in trialling early versions of the Charge HQ app, early adopters were granted free access to the service until the 30th June 2024.