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Subscription Management

This page contains instructions for configuring
chargers with Charge HQ
Please refer to our
charger listing for details on supported models and charger specifications.

Two plans are currently offered. The Free Plan and the Solar Plan.

Free Plan

  • The Free Plan offers all features available in Charge HQ with the exception of solar charging and data download.
  • All new accounts created on Charge HQ are automatically assigned to the Free Plan.

Solar Plan

  • The Solar Plan includes all of the features of the Free Plan plus adds the ability to automatically control the charge rate based on available solar energy.
  • It also includes the Data Download feature, which allows downloading your charging history data in CSV format.

Free trial

  • After configuring a source of solar data on your account, will be given the option of starting a 30 day free trial of the Solar Plan.
  • This is a full featured trial which operates in the same way as a paid subscription.
  • No credit card details or payment information are required to use the free trial and there is no obligation to take up a subscription at the end of the trial.
  • The free trial is offered only once for each user account.
  • If you provide payment details during the trial your account will automatically convert to a paid subscription at the end of the trial. If no payment details are provided it will revert to the Free Plan at the end of the trial.

Subscription

  • Solar Plan subscriptions are offered on a monthly basis, see Pricing.
  • Payment is accepted via credit card or debit card only.
  • Australian users will be billed in AUD, users from all other countries are billed in USD.
  • All subscription management is performed within the mobile or web app via Settings -> My Account -> My Plan.
  • If you cancel your subscription it will remain active until the renewal date, at which point it will revert to the features included on the Free Plan.

Payment processing

  • Subscriptions will automatically be billed to the payment card details provided.
  • Payments are processed via Stripe. Charge HQ does not process or store payment card information.
  • If a payment request is rejected it will be retried multiple times over several weeks. If unsuccessful you will be notified via email.
  • During the payment retry period, paid features will remain available.
  • If we are unable to process payment then after the retry period ends the subscription will be downgraded to the Free Plan.

Cancellation

  • Subscriptions can be cancelled at any time.
  • Cancelled subscriptions will remain active until the expiry date to which they have been paid up to.
  • Subscription cancellation requests should be made no later than the day before the subscription is due for renewal.
  • Requests for refunds will be processed inline with our Refund Policy.

Early adopters

  • As gratitude for the support and assistance in trialling early versions of the Charge HQ app, early adopters were granted free access to the service until the 30th June 2024.

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