Important
Before starting configuration - please check your device compatibility and supported configurations.
Step 1 - Grant access
- From the home screen, click on the row showing the plant for your site as outlined in red above
- Go to the home page for your site, and click Modify Information at the top right
- At the bottom of the "Basic information" tab, click Search next to the Organization Code field
- Search for the code DF9997, it should find the Charge HQ organisation
- Submit the change.
- Ensure that the Organization Code field now contains the value DF9997. This allows Charge HQ to obtain your Solis inverter data.
- Some users may need to contact Solis to change the Organization Code.
Step 2 - Obtain Plant ID
- From the home screen, click on the row showing the plant for your site as outlined in red above
- On the Plant page, find your Plant ID near the top left of the screen. In this example it is 1234AB
- Copy this value to your clipboard.
Step 3 - Configure Charge HQ
In the Charge HQ app, enter your Plant ID.
Click Connect.
The home screen should now display data from your Solis inverter(s).
Troubleshooting
Error: Plant ID invalid or not found
This error is caused by either:
- Your plant is not accessible by Charge HQ. To fix, repeat Step 1 above and ensure the Organisation Code value is correct.
- The Plant ID is not correct. Repeat Step 2 above.
