Sungrow Inverter Setup

Important

Before starting configuration - please check your device compatibility and supported configurations.

Data Delays

Sungrow data is delayed by about 6 to 11 minutes due to the performance of the Sungrow API. Unfortunately there is no way to improve this. Solar tracking should still work quite well despite the delays.

Sungrow Portal Version

As of October 2024 there are two versions of the Sungrow Portal: old and new. You can switch between the two. These instructions refer to the new portal, although the same process can be performed using the old portal with some difficulty. If you are using the old portal we recommend switching to the new portal (using the menu on the left) to complete this procedure. You can switch back to the old portal once you are done if you like.

Step 1

Login to iSolarCloud.

Select the plant from the list

Step 2

Select Plant Configuration from the menu

Step 3

Click the drop down arrow for Channel / Partner at the bottom of the screen

Step 4

Click Add on the bottom right

Step 5

• In the email field enter "connect@chargehq.net"
• Click Confirm

Step 6

• Check that Charge HQ is listed as a Channel / Partner
• Click Confirm button at the bottom

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Step 7

• Copy or note down the Plant ID field then click Save. Then skip the next step and go to step 9.
• If the Plant ID field is not displayed, click Save and go the next step.

Step 8

• You can skip this step if you obtained your Plant ID above.
• If there was no Plant ID field in the previous step, click Device on the left menu.
• In the box for your primary inverter, locate the "Communication Device S/N" field and copy it.

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Step 9

• In the Charge HQ app, click Settings -> My Equipment -> Connect your Solar / Battery Equipment.
• Select Sungrow from the list.

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• Paste the Plant ID or the Communication Device S/N that you copied above. You only need to enter one of these values, not both.
• Click Connect.

You should see a success message if it works.

Charge HQ will now be receiving data from your Sungrow inverter, which will appear on the home screen. The solar tracking settings should now be visible in the Settings tab.