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What does the Tesla Connection Update alert mean?

This page contains instructions for configuring
chargers with Charge HQ
Please refer to our
charger listing for details on supported models and charger specifications.

If you see the following alert in Charge HQ:

ACTION REQUIRED: Tesla Connection Upgrade

This means that your vehicle is connected using the old method and has stopped accepting commands from Charge HQ. This situation can be fixed by updating your Tesla connection.

Action Required

  • Tap the alert. This will open the Reconnect Tesla screen. It it doesn't, see troubleshooting below.
  • Reconnect to Tesla using the upgraded connection method.

The app will guide you through the following steps:

  • Login to Tesla and allow Charge HQ to access your Tesla account.
  • Pair your vehicle(s) to Charge HQ by installing a virtual key (not required for pre-2021 Model S/X).

Unfortunately we can't do these steps for you automatically as they require access to your Tesla account, which we don't have.


Tapping the alert does nothing

If tapping the alert does nothing, you need to update your Charge HQ app to the latest version using the App Store / Play Store. Alternatively you can use your web browser at https://app.chargehq.net.

More Information

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