What does the Tesla Connection Update alert mean?

If you see the following alert in Charge HQ:

This means that your vehicle is connected using the old method and has stopped accepting commands from Charge HQ. This situation can be fixed by updating your Tesla connection.

Action Required

• Tap the alert. This will open the Reconnect Tesla screen. It it doesn't, see troubleshooting below.
• Reconnect to Tesla using the upgraded connection method.

The app will guide you through the following steps:

• Login to Tesla and allow Charge HQ to access your Tesla account.
• Pair your vehicle(s) to Charge HQ by installing a virtual key (not required for pre-2021 Model S/X).

Unfortunately we can't do these steps for you automatically as they require access to your Tesla account, which we don't have.

Troubleshooting

Tapping the alert does nothing

If tapping the alert does nothing, you need to update your Charge HQ app to the latest version using the App Store / Play Store. Alternatively you can use your web browser at https://app.chargehq.net.

More Information

• Tesla Vehicle and Powerwall Configuration see steps 1 and 2. Also includes troubleshooting.
• How does the Tesla connection process work?
• How will the new Tesla third-party API impact Charge HQ?