Copy your inverter serial number & username from the home page
Step 2 - Submit connection request
Navigate to Settings -> My Equipment -> Connect your Solar / Battery equipment
Select Growatt
Enter your Growatt username obtained in Step 1
Enter your inverter serial number obtained in Step 1
Click Submit
Note: for sites with multiple Growatt inverters, you only need to provide the serial number for one of the inverters in your account. It doesn't matter which one you choose.
Step 3 - Wait for confirmation
You will receive a confirmation message on the screen indicating your connection request is pending activation.
Connection requests will be manually processed by Charge HQ & Growatt.
It may take up to 3 weeks for the connection request to be processed.
You will receive a confirmation via email once approved.
The status on the equipment profile will also be updated. You can check by navigating to Settings -> My Equipment -> Solar & Battery Equipment
You do not need to start a trial or pay for a subscription before your connection is confirmed.
Step 4 - Confirmation received
Once you receive confirmation of connection your Growatt inverter should now be configured. This provides Charge HQ with visibility of your solar data.
