Only systems located in Australia and New Zealand are currently supported. If you can access your system at https://server-au.growatt.com then it can be connected to Charge HQ. Systems in other regions are not supported.
Connection of Growatt inverters to Charge HQ are processed manually. New connections will take from 1 to 3 weeks to complete.
For all other inverter brands, the connection process is automatic. Growatt does not have such capability. Every two weeks we email them a list of connection requests, and someone at Growatt processes them, usually within a week. We cannot send them more frequently and we cannot send ad-hoc individual requests. If the device serial number and or username supplied is incorrect, the process will fail and the connection will not be processed. Correcting it will require starting the process again with the same delay. If your connection is not approved within 4 weeks, please contact us.
We appreciate the delay is frustrating, we have engaged with Growatt to try and automate connections without success. If it becomes possible in future we will update the process.
Before starting configuration - please check your device compatibility and supported configurations.
Note: for sites with multiple Growatt inverters, you only need to provide the serial number for one of the inverters in your account. It doesn't matter which one you choose.
