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Why does my Tesla display as the wrong model?

This page contains instructions for configuring
chargers with Charge HQ
Please refer to our
charger listing for details on supported models and charger specifications.

Teslas with no name set may appear as the wrong model in Charge HQ, eg a Model 3 may be displayed as a Model Y.

This is a cosmetic issue only and does not impact Charge HQ functions.

It is caused by a bug in vehicle software version 2025.32.

It only impacts vehicles that don't have a custom name set.

Resolution

The issue will be resolved by a future vehicle software update.

In the meantime, if you give your vehicle a name using the Tesla app or the vehicle touchscreen then Charge HQ will display that name instead. You can use eg "Model 3" if you like.

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