This guide is for electricians and installers of EV chargers which will be connected to Charge HQ. If you’re an end-user looking to connect your installed wall charger please see our OCPP charger configuration guides.
There are three key steps to installing a supported charger for use with Charge HQ.
Please contact us in advance of scheduling an installation if you would like assistance with the connection process.
IMPORTANT: Charge HQ does not currently offer support via telephone. We cannot guarantee that we will be available to assist you whilst you are on a clients site.
Charge HQ requires the wall charger to have a reliable connection to the Internet to operate. Depending on the charger specification this may be via WiFi or Ethernet. Some chargers may also have a built-in 4G/cellular connection.
Confirm with the client that Internet connectivity is available and WiFi usernames & passwords are accessible (if required).
This first step involves establishing a connection between the wall charger and Charge HQ by configuring the OCPP settings on the charger.
You might like to complete this step from your workshop/office before you go to the customer's site. Once the charger is successfully connected to Charge HQ, most problems can be resolved remotely. Confirming the connection in advance should significantly reduce the risk of having to complete multiple site visits.
You don’t need access to an electric vehicle to complete the connection process.
You will need to download and install the Charge HQ app on your phone from the Google or Android app stores.
Next, create a personal account for testing purposes.
The testing procedure requires an Internet connection. Follow the installation guides provided with the charger to establish an Internet connection to the charger via your local WiFi network.
Then follow the steps in the OCPP charger configuration guide to connect the charger to Charge HQ and your personal Charge HQ account.
Note: Record the EVSE ID that was successfully used to connect to the charger, you will need this to complete the charger installation on the client's phone.
Once you have confirmed that the charger has connected to Charge HQ, remove the charger from your Charge HQ account by selecting: Home → Menu → My Equipment → Smart Charger → Delete button.
This will remove the charger from your individual user account and allow you to add it to the customer’s account below. The charger will be disconnected from the Charge HQ backend, however the charger will attempt to reconnect continuously.
You may also wish to remove your local WiFi details from the charger configuration at this point.
Once the charger is installed and powered up, configure the wall charger to establish a connection to the client's home Internet service per the installation manual provided with the charger.
Then using the client’s smartphone go to:
The following screen will show the connection state, monitor this until it indicates that the charger is connected.
Note that some chargers may take multiple minutes to establish a new WiFi connection.
Once the charger Connection State indicates that it’s online you can test control.
NOTE: it can take up to 1 minute for commands to be reflected on the Charge HQ display. Eg if you change the Charge Amps, please wait at least 1 minute to confirm that the change has worked.
Some clients may require assistance with configuring Charge HQ for use with their home solar or their electricity plan. The following support articles may be of assistance with this process:
The most important step is to establish the connection between the charger and Charge HQ before you leave the client site. If there are problems with the operation of the service beyond this point they can most often be resolved remotely.
If you need assistance, please contact us.
