Why is the app showing External Control Detected?

Charge HQ will detect when charging is stopped or started by something else, including:

• the Tesla app
• the vehicle touch screen
• the vehicle scheduler (as configured by the app)
• another 3rd-party app

Once detected it will display the "External Control Detected, Charging Control Suspended" banner in the app and cease control of charging. This is to prevent Charge HQ from overriding what you are trying to do in the vehicle.

You will also receive a notification when this happens.

This mode may also be triggered:

• intermittently by the application of Tesla software updates
• when charging is started by the vehicle's charging scheduler AND you haven't enabled the override

Charge HQ will stay in the "Charging Control Suspended" mode until:

• the vehicle is unplugged, or
• you select a different mode (Stop, Auto, Charge Now) in the Charge HQ app, or
• a Scheduled Charge Period begins

Other 3rd-party apps

One common cause of external control events is other 3rd-party apps which have been linked to your Tesla. If any other app sends charging commands to your vehicle, Charge HQ may detect external control. This is to avoid multiple apps "fighting" over charging control, which is not good for the equipment. Apps may include:

• Teslafi, Tessie or similar
• Energy retailer smart charging apps
• Demand response apps that directly communicate with your vehicle

If you have used 3rd-party apps in the past and you want to be sure that they are no longer connected to your vehicle, you can revoke their access using your account on tesla.com. You should also delete any "virtual keys" that have been installed on your vehicle, by going to Settings -> Locks on the vehicle touchscreen.

Incorrect detection

The external control detection may occasionally incorrectly trigger. If this happens repeatedly, please feel free to let us know by emailing info@chargehq.net and describe the date & time when it occurred.