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Service Status

Current issues

There are no known current issues.

Resolved issues

Tesla command errors (some vehicles)

A number of Tesla vehicles are not accepting charging commands from Charge HQ.

First detected:
November 12, 2023
Resolved:
December 2, 2023
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Fronius outage 2023-11-20

The Fronius data feed is down for all users - RESOLVED

First detected:
November 20, 2023
Resolved:
November 20, 2023
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AlphaESS Outage 2023-11-04

AlphaESS connections are broken for all users. UPDATE - resolved, action required

First detected:
November 4, 2023
Resolved:
November 9, 2023
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Tesla vehicles failing to wake from sleep 2023-09-22

Some Tesla vehicles can not be woken from sleep to start charging

First detected:
September 22, 2023
Resolved:
September 27, 2023
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AlphaESS Outage 2023-09-16

AlphaESS connections are broken for all users.

First detected:
September 16, 2023
Resolved:
September 16, 2023
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Charge HQ Pty Ltd
ABN: 19 651 602 747
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