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Growatt partial outage 22nd June 2024

Summary

Growatt data has stopped updating for some users

Status

Issue status:
Resolved
First detected:
June 22, 2024 12:00 PM
Resolved:
July 11, 2024 1:00 PM
Date and times are published in Australian Eastern Standard Time (AEST).

Details

Some users with Growatt connections are seeing a persistent error and the data is not updating. The problem started 22nd June and is ongoing. We are working with Growatt to resolve the issue.

RESOLVED 11th July. The issue was caused by major changes to Growatt's server configuration, which we were not aware was happening. It impacted users located outside Australia and New Zealand. Apologies for the extended outage and thanks for your patience.