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A large number of Tesla vehicles were failing to wake from sleep in response to Tesla app or API requests.
Starting on Friday the 26th May and climbing significantly over the weekend we saw a large number of Tesla vehicles not waking from sleep for scheduled or solar charging requests.
The issue appears to be impacting all API use (so the Tesla app would not wake the vehicle either).
We're investigating now and will post further updates here.
Earlier this year we implemented a feature allowing Charge HQ to co-exist with scheduled charging set in the vehicle itself. This feature improves charging reliability as it removes the dependence on remote access to the vehicle to ensure overnight charging occurs.
Given the above event, we recommend users consider enabling this feature.
Various users reported receiving confirmation from Tesla that this was an issue on their side affecting many vehicles.
Our monitoring indicates this issue is now resolved with vehicles failing to wake to charge when requested having returned to normal levels.