Default charging behaviour change

What is happening?

In order to allow the introduction of some new features and improvements, we are making some changes to the way that some settings work. Some users will be impacted by these changes, and may need to make some adjustments to their settings.Impacted users will be given time to make those adjustments before the change occurs.

Who is impacted?

Impacted users are those who:

• use the scheduler and/or use price limits, and
• don't use solar tracking

If you always use solar tracking then you are not impacted, and can stop reading here if you like.

When is it happening?

On 5th September 2023 all users with solar tracking enabled were switched to the new design, since they are not impacted.

Remaining users are still on the old design however they can switch to the new design when they are ready. See instructions below.

At some point in the future all users will be switched to the new design. Impacted users will be notified before this happens.

What is changing?

Currently, if you don't use solar tracking:

• charging will start outside of schedule periods
• charging will start when the grid price is below the Do Not Charge Price��
• the Always Charge Price is ignored

Under the new design, if you don't use solar tracking:

• charging will now stop outside of schedule periods
• the Do Not Charge Price is ignored
• charging will start when the grid price is below the Always Charge Price

What do I need to do?

If you don't use solar tracking you will need to:

• manually switch to the new design
• review your schedule and create scheduled charging periods for any times that you want to charge
• if you have Do Not Charge Price set, copy that value into Always Charge Price

When do I need to take these actions?

You can take these actions any time from now, however your existing settings will continue to work as normal for a while.

How do I switch to the new design?

To switch to the new design, upgrade your app to the latest version. Tap the banner on the home screen and follow the prompts. You will be reminded of the changes you may need to make. Once you have switched, it is not possible to switch back to the legacy design.