Firmware Versions

The following firmware versions have been confirmed to work with Charge HQ. Other versions may also work but have not been tested.

• 1.0.14
• 1.0.23

ZJ Beny charger firmware updates are available here (address provided by ZJ Beny), and can be applied using the Charge HQ app.

Safety Advice

Always follow the safety instructions provided with your charger. Always use a qualified electrician where required.

When configuring the charger, ensure that the maximum charge Amps remain correctly configured to match the circuit the charger is connected to. This step should be completed by the installer of the charger.

Setup Instructions

Step 1 - Obtain an EVSE ID from Charge HQ

• Open the Charge HQ app
• Go to Settings tab -> My Equipment -> Connect your Smart Charger
• EVSE ID: this will be entered into your smart wall charger, note down that value displayed on your app or copy it to the clipboard. You will use this in Step 5.
• Min and Max Power (A): Update these if you believe they are different to the default settings.
• Click Submit

Note: The EVSE ID is a unique identifier for your charger, it cannot be the same as any other OCPP charger that is connected to Charge HQ. For this reason Charge HQ will provide you with a known-unique value that you can set in your charger.

Step 2 - Enable configuration mode

If the charger is new and hasn’t been configured or used, skip to Step 3. Otherwise:

• Press the emergency stop button on the charger, it should remain depressed.
• Switch off the charger.
• Hold down the small reset button (next to the emergency stop button).
• Switch on the charger while holding down the reset button.
• A beep should be heard after a couple of seconds. Release the reset button.
• The charger LED should be flashing orange.

The charger is now in configuration mode and should be broadcasting a WiFi network.

Step 3 - Connect to the configuration tool

Ensure that the charger is in configuration mode - see Step 2.

This step can be done using a laptop or phone.

• Find and connect to the charger’s WiFi network. The name is eg “EVSE-221000001”
• The WiFi password defaults to “12345678”
• In a browser, open the URL http://192.168.1.1

Step 4 - Connect the charger to your WiFi network

If your charger has already been connected to your WiFi network, you can skip this step.

• Select “Enter the User Configuration”
• Enter your home WiFi access details.
• Check that
• Ground Fault Detection Enable is chosen
• External Meter Unable is chosen
• Click Submit

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Step 5 - Enter Server information in the Charger

On the admin interface for the charger that you used in Step 3 to connect the charger to your home WiFi network:

• Selection Option 2: Central System Hostname… “Enter the Server Configuration” button
• Select SSL Unable
• Set the Central System Hostname to be ocpp.chargehq.net
• Set the Central system Port to be 80
• Note: if you prefer to connect via SSL, please refer to our SSL connection guide.
• Set the Charge Point Identity to the EVSE ID you obtained from the charge HQ app in step 4, (e.g. e12345),  replace the abc123 in the example below with this value.
• Set Charge Point Path to ocpp16
• Select HTTP Basic Authentication Unable
• Leave all other fields blank or as their default settings
• Leave Charge Point Model as set
• Ensure Charge Point Vendor is ZJBENY
• Click Submit
• A beep should be heard from the charger, and a success message appears on screen
• Click back

Step 6 - exit configuration mode

On the config home screen, select “Exit the WiFi AP Mode”

A message should appear like this:

The charger will restart and should connect to Charge HQ.

IMPORTANT!! Release the emergency stop button by twisting it clockwise all the way until it pops out. The charger’s LED should change from orange to green. Charging is not possible with the emergency stop button depressed.

Step 7 - Confirm communication with Charge HQ

Lastly - confirm that the charger is connected to Charge HQ.

In the Charge HQ app, navigate to Settings → My Equipment → Smart Charger

Confirm that the Connection State reads “Online”

Step 8 - Confirm ability to control charging

• From the home screen of the Charge HQ app, select “Charge Now”
• Confirm that the LED lights on the charger and the display on your EV indicate the vehicle is charging.
• Confirm that charging is occurring at the configured rate (Amps)
• From the home screen of the Charge HQ app, select “Stop”
• Confirm that charging of your EV has stopped.

Step 9 - Continue Charge HQ configuration

Charge HQ can now control your ZJ Beny wall charger.

See our Step by Step setup and other app configuration guides for assistance with configuration of the rest of the Charge HQ app.

Additional Notes

Charging whilst charger is offline

When a ZJ Beny is configured in OCPP mode, it requires a connection to Charge HQ in order to start charging. This may prevent charging in the event of a network failure. As a fall-back, if the charger is offline then charging can be manually started by using the supplied RFID card:

• plug the car in
• tap the RFID card on the front of the charger
• charging should start

This may be useful when either your Internet connection is not available, or the Charge HQ service is offline.

Network disconnections

There is a known issue where ZJ Beny chargers will frequently disconnect and reconnect to Charge HQ. This can happen tens or even hundreds of times per day. You may see a "charger offline" error message in Charge HQ which appears and disappears frequently.

This issue is caused by the charger itself. It doesn't generally lead to any problems, as the charger should reconnect quickly each time.

We are hoping that this issue will be resolved by a firmware update from ZJ Beny.

Offline Plug and Play mode

If required, a ZJ Beny charger can be configured in "Offline - Plug and Play" mode. In this mode, the charger will not connect to Charge HQ, and will freely charge whenever a vehicle is plugged in. Essentially it becomes a "dumb" charger. This might be useful if you aren't able to connect the charger to Charge HQ for any reason and want to ensure that the charger is usable.

NOTE: if this mode is enabled, the charger can not be controlled from Charge HQ. Reconnecting to Charge HQ will require reconfiguring the charger in person again.

To enable Offline Plug and Play mode:

• Connect to the charger's configuration tool (steps 2 and 3 above)
• Select the "Network Configuration" screen
• Select "Offline (Plug and Play)" then submit
• A beep should be heard and a success message
• Exit the configuration mode

IMPORTANT!! Release the emergency stop button by twisting it clockwise all the way until it pops out. The charger’s LED should change from orange to green. Charging is not possible with the emergency stop button depressed.

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ZJ Beny Status lights

• Green light flashing slowly = No WiFi connection
• Green light flashing quickly = No Internet connection
• Green light flashing quickly = No OCPP connection